Hands-On: Building Intelligent Enterprise-Grade No-Code Help Desk Bots

Part One - January 12, 2021 - 12:30 pm - 4:30 pm ET
Part Two - January 13, 2021 - 12:30 pm - 4:30 pm ET

Prashant G Bhoyar


Microsoft's CEO Satya Nadella has said: "Human Language is the new UI layer, bots are like new application". As more and more bots are getting popular in homes and enterprises, the demand for custom bots is increasing at rapid space.

The Microsoft Bot framework is a comprehensive offering that we can use to build and deploy high-quality bots for our users to enjoy wherever they are talking.

Microsoft Cognitive Services let you build apps with powerful algorithms to see, hear, speak, understand and interpret our needs using natural methods of communication, with just a few lines of code. Easily add intelligent features – such as emotion and sentiment detection, vision and speech recognition, language understanding, knowledge, and search – into your app, across devices and platforms such as iOS, Android, and Windows, keep improving, and are easy to set up.

In this hands-on workshop, we will cover how to build the no code intelligent help desk bots using Power Virtual Agents, Microsoft Bot Framework and Cognitive Services. The help desk bot will be able to answer questions related to employee benefits, open healthcare enrollment etc. Access to SharePoint online site, Microsoft Team and Azure will be provided to create the Bots. The target audience of this hands-on workshop is Power Users, IT Pros and Developers. The contents of this session are applicable to SharePoint Online as well as SharePoint On-Prem as well.

You will learn:
What are Power Virtual Agents?
What is Microsoft Bot Framework?
What is Azure Bot Service?
How to create bots using Microsoft Bot Framework?
What are Cognitive Services?
How to leverage Bot Framework and Cognitive Services to implement enterprise-grade bots?

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